Frequently Asked Questions (FAQ) - DRIPDROP Boots



How do I choose the right pair to fit me?

First of all, you just have to measure your foot - take a piece of paper and pen, put the feet on the paper, and make two marks on your heel and toe. And then you can find the size on the size chart. You can also check our complete guide to choosing the right size for your feet.


You also can contact us and ask questions about measurement and boots sizes. We will very happy to help you.




How can I pay? 

We accept credit and debit cards. You also can pay through Paypal. Read in detail here.
If you have a problem, please, send an email to sales@dripdropboots.com.




Can I cancel my order?

You can cancel the order if the item has not been shipped out. Once it has left our facility, it cannot be canceled.




How do I contact you?

You can write an email to sales@dripdropboots.com. We will answer you within 24 hours.




Where do you manufacture your rain boots?

DRIPDROP boots are manufactured in Asia in our factory near Hangzhou and in a factory we have been working with for several years. All of our boots are designed by ourselves.




What are your boots made from?

We use 100% high-quality durable rubber or PVC material. There are two long-lasting materials, each of them has different features. You can read our comparison between PVC and rubber here.




Do you offer free shipping?

Yes, we offer free shipping internationally. For some items, we offer free and fast shipping in the US.




How long does shipping take?

The delivery time depends on location. On average, the shipping takes 7-14 days.




My boots don't fit well. Can I return them?

If you need to return the boots, please, send an email to sales@dripdropboots.com with the reasons for the return, your order number, and your name. We will send you our address. Ship package from the post office. Please, send us the tracking number that you will get.
When the item is received and approved, we will refund you for your order.
We cannot provide you free returns because we don't include the cost of return in the final price of our products.




My rain boots are damaged. What I have to do?

If you have a problem with your boots, please, send some photos to sales@dripdropboots.com with your name, address, and order number. We will resolve your problem together with the logistics company.